Exchanges & Returns

What is your return policy?

We offer a 100 day, no questions asked return policy on our luggage.  For other products, we provide easy returns and exchanges for orders shipped to US addresses within 30 days of purchase.

Please note that items marked as ‘Final Sale’ are not eligible for returns or exchanges.

Please note that all international sales are final, i.e., we can not accept returns. 

How do I start a return or exchange?

To start a return or exchange, please email us at  We will get back to you within one business day with the next steps. 

How long does it take to process a return?

Credit card refunds usually take 5-10 business days to appear on your statement.